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Customer Service Administrator

Reed
Job LocationEdinburgh
EducationNot Mentioned
Salary£12 - £12.50 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customer Service AdministratorBased in Edinburgh£12 - £12.50 per hour + holiday payReed Business Support are pleased to be working with one of Scotlands leading Education institutions on a temporary Customer Service Administrator role. This position is expected to last 2-3 months but has a possibility of turning into something longerterm. You will be working in a vibrant, fun team and dealing with a mixture of Customer Service and Administrative tasks.This role is not contact centre based and you will be involved in a variety of tasks.

  • Office based
  • Mon - Fri (8:30am - 5pm)
  • Start date: ASAP
Key responsibilities:
  • Receiving student enquiries about courses and application processes on a variety of communication platforms (incl. phone, email, and website)
  • Providing responses to students about their enquiries where possible or sending to another relevant member of staff
  • Continuously developing knowledge of courses and other university related information
  • Supporting the Marketing and Student Recruitment Teams with administrative duties
  • Sending marketing material to other campuses throughout the country
  • Maintaining the stock levels of required material
  • Ordering new stock online
  • Compiling information and updating internal CRM system
  • Supporting the Marketing and Student Recruitment Teams to produce information for prospective students
  • Ad hoc duties as required
Person specifications:
  • Previous experience working in an Administrative role
  • Previous experience working with customers in some capacity
  • Good IT skills - particularly Microsoft Office
  • Excellent communication skills, both written and verbal
  • Confident and able to communicate with a variety of parties
Desirable:
  • Previous experience in a Higher / Further Education setting
If youd like to learn more about the opportunity to join a fantastic organisation in the Education sector - please apply now or contact Courtney Gair at the Reed Edinburgh office.

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