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Customer Service Administrator

Reed
Job LocationEdinburgh
EducationNot Mentioned
Salary£13.00 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service AdministratorBased in Edinburgh£13per hour + holiday payReed Business Support are pleased to be working with a well-regarded Edinburgh charity who are looking to recruit aCustomer Service Administrator on a 3 month temporary basis with the potential to become permanent. Working within the Housing team, the successfulcandidate will be responsible for delivering Administrative and Customer Service support to tenants. Youll be supported by a welcoming, knowledgeable team and will be working in a clean, modern office.

  • 37 hours per week (9am - 5pm | Monday - Friday)
  • Immediate start
  • Hybrid working (2 days in office / 3 days from home)
Key responsibilities:
  • Acting as a first point of contact for all customer and employee housing queries
  • Providing effective administration of allocations policy
  • Assessing and processing housing applications
  • Processing tenancy changes on housing IT system
  • Handling first stage tenancy management issues and passing to Housing Officer if there is further escalation
  • Promoting tenant participation in housing management functions
  • Resolving customer housing issues
  • Helping to update and prepare monthly statistics
  • Scanning, filing, and archiving documents
  • Various ad hoc admin duties
What were looking for:
  • Previous experience working in an Administration or Customer Service position
  • Excellent customer service and communication skills
  • Strong attention to detail
  • Good IT Skills and ability to pick up new systems
Desirable:
  • Previous experience working in the housing sector and / or dealing with tenants issues
  • Experience working on Housing IT software
This is an excellent opportunity to work in an interesting role with a modern, welcoming employer. The role may also go permanent so it could be a good opportunity for long-term work. If youre interested, please apply or contact Courtney Gair at the ReedEdinburgh office.

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