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Customer Service Administrator

Reed Business Support
Job LocationEdinburgh
EducationNot Mentioned
Salary21,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reed Business Support are currently working with one of our Edinburgh based clients that are on the hunt for a Placement Coordinator.Based in the Fountainbridge are of Edinburgh, this thriving business are going through a period of rapid expansion. They are a leader in their field with a fantastic reputation throughout the UK.

  • Role- Placement Coordinator
  • Salary- £21,500+ bonus (OTE £26,000-£28,000
  • Location- Edinburgh
  • Working pattern- Candidates must be open to shift working. Office hours are 7am-10pm with occasional weekend working paid at time and a half.
Have you come from a Customer Service background and are looking to utilise those skills in a different field Have you thought about working in a role that is fulfilling and allows you to learn different recruitment skills This may be the role for you!Working as part of the Operations team, the Placement Coordinator acts as a liaison between the companies clients and workers, by coordinating the placement of our workers into clients shifts, whilst supporting the growth of the organisations client and candidatedatabase. The Placement Coordinator also responds to queries from clients and workers in relation to all aspects of the business.Duties- Answering telephone calls and emails from clients and input new shift information onto our bespoke software. Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy. Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements. Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth. Promote online ordering and booking platform to clients and workers. Ensure professional, informative and positive relationships are created and maintained at all times. Liaise with all internal departments regarding any additional queries.This is a brand new role within a new and exciting division within the organisation. You will be working for a company that allows for growth, internal promotions and even relocation!If you are keen to hear more, apply online TODAY!

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