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Customer Service Administrator

Tate
Job LocationEdinburgh
EducationNot Mentioned
Salary11.54 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Tate continue to work in partnership with the Phoenix Group, to identify individuals with a passion for delivering great customer service, to join their existing teams in Edinburgh. Phoenix Group is the UKs largest long-term savings and retirement businesswith c.6000 employees in the UK who are responsible for looking after 14 million life and pension policies.A fantastic temporary opportunity has become available in Edinburgh. Phoenix Group is currently looking for Customer Service Administrators to join the team.This vacancy requires you to work in office full time, Monday - Friday (09:00 - 17:00) within their modern office which is located on Lothian Road EH1 2DH. Their office can be easily accessible via public transport.Customer Service Administrator Responsibilities -

  • Assist policy holders with any queries that they may have regarding their life insurance / pensions that they hold with Phoenix Group. This communication can be via telephone, email or letter.
  • Taking ownership of any task that you receive and monitor them until a resolution has been found.
  • Providing an outstanding service to policy holder through their journey with the company.
  • Liaising with other department and teams in order to solve the policy holders query in a timely manner.
  • When engaging with policy holders maintaining a professional manner while managing customer expectations.
  • Managing a mailbox for direct contact regarding queries from both policy holders and colleagues.
As Customer Service Administrator you will be -
  • Be passionate about providing a high quality of customer service
  • Have good communication skills
  • Be comfortable to work within a team
  • Having a good level of computer skill set
If you have customer service experience and from an admin background and interested in this opportunity, then please express your interest by applying today.If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then take a look for yourself at why your future with Phoenix starts now www.thephoenixgroup.comPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.

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