Customer Retention Executive

Job Description

Job Title: Commercial Retention ExecutiveSalary: £24,000.00-26,000 per annum (going up to £28,000 after successful completion of probation)Location: RemoteHours: 37.5 hours working weekWhat is this role of the Commercial Retention Executive Liaising with new and existing customers to guarantee the delivery of company targets in line with the companys Values, Mission Statement and Operating plan. Overseeing and monitoring all commercialaspects of customer accounts and ensuring you are operating within the criteria set in your performance objectives. The Commercial Retention Executive is the first point of contact for all commercial, contractual and retentions queries for the customers bothinternal and external.What will I be doing as the Commercial Retention Executive Be the main point of contact for new and existing customers on all commercial retention related queries. Respond within 24 hours to internal and external queries, ensuring your department is viewed as highly responsive and professional. Ensure your mailboxes and those of your direct reports are regularly reviewed. Review non-corporate Change of Ownerships and terminations to successfully retain within the given timeframes, whilst maximizing contribution. Pro-actively manage and report on COOs, Terminations to ensure we are striving for operational excellence and meeting SLAs. To ensure all interactions and negotiations with customer are effectively planned and prepared to maximize revenue and contribution. To successfully effect the reduction of merchants fees in line with the Operating plan targets. To provide all required reporting to the Head of Sales and Retention and Office Retention Manager to accurately reflect the performance of your department. To understand all aspects of negotiating ATM contracts and the varying types. To understand and implement contractual protection clauses where required. To work as One with all colleagues and aid the relationship between Office Retention and the Territory Management team. To understand your department targets and meet them. Create, maintain and build strong interdepartmental relationships. Become the go to person internally for all commercial retention related escalations. Adhoc project support as and when necessary to support the Office Retention Manager. Regularly check Salesforce to ensure customer data inputted is correct including owner name, telephone numbers, email addresses, contact names, and address details.What Will I Need to Succeed as the Commercial Retention Executive Ability to build good relationships with your team, internally and with customers. Ability to negotiate commercial deals. Strong IT skills, Word, Excel etc Basic understanding of financial databudgets, P&L etc. Ability to analyse data and report on trends and patterns. Ability to pull together recommendations for change. Strategic and hands on approach. Pro-active, can-do attitude, resilient and driven. Effective communication skills - written and verbal. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner. Target driven with a people and relationship centered approach. Possess and be able to demonstrate the companys core values.Sound like the role for you Are you looking for a fully remote positionApply online today!