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Customer Relations Specialist

Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the roleWe have an excellent opportunity available for a Customer Relationship Specialist to join our team at Specialist Edinburgh covering, Graypaul Ferrari & Maserati, Bentley and Lamborghini.As a Sytner Customer Relationship Specialist, you will provide outstanding customer care as well as maintaining long-term relationships with our customers. You will also manage our database, diary and appointments and keep customers updated on the latest products in order to increase sales. Resolving customer issues quickly and efficiently is of paramount importance whilst also ensuring to understand our customers individual needs.This is a challenging role where customer care always comes first, requiring excellent communication skills and a commitment to maintaining our core Company values. Ultimately, our Customer Relations Specialist will work closely with our Aftersales team to ensure that we are offering best advice and providing a world-class service to all our customers.The role as Customer Relations Specialist can require a variety of flexible working patterns, which can typically include weekends to ensure we provide our customers with the highest possible levels of service.About youDont worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses to support your career.You will have excellent interpersonal, organisational and administrative abilities along with effective communication skills and attention to detail is vitally important. A strong customer service background would be beneficial with a positive attitude focused on delivering customer satisfaction at all times. You should be proficient in all Microsoft applications including Microsoft Xcel.Why SytnerSytner Group currently represents over 21 of the worlds most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to Developing Talent and Building Careers.We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.

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