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Customer Digital Delivery lead

Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At M&G our vision is: to become the best loved and most successful savings and investment business and were looking for people who are excited about joining us on our journey. Were digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision were looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality,disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectivelydeliver in your role. What you can expect from us:We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

  • Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
  • Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
  • Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
  • Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. An opportunity has arisen to be a Delivery Lead in our Retail and Savings Technology Team. At M&G we are on an exciting digital transformation towards a more agile, customer-centric, digital-first way of working. We have lots to improve and plenty of interesting challenges wed like you to get involved in. We are reinventing how people think about their financial future by making conversations around retirement easier and more relevant, offering diversified products, rethinking, and improving the end-to-end experience for our customers and using technology toeffectively engage with them in real time. All of this will lead to helping our customers make better decisions about their finances. The journey has started already, are you ready to join us If you are passionate about people, have experience working with multi-disciplinary teams, and are pragmatic in your approach to delivery, we would love to hear from you. Key Responsibilities:
  • Build and coach high performing teams; ensuring they are motivated, collaborating and working well
  • Accountable for the delivery of product features to support the product vision for your portfolio
  • Maintain a quarterly feature plan, and be able to report on progress
  • Manage internal and external dependencies
  • Collaborate with delivery partners
You will have:
  • An authentic leadership style
  • Experience of managing teams
  • Practical experience of different delivery / project methodologies, with a pragmatic approach to delivery
  • The ability to coach people on ways of working
  • Demonstrable delivery success
  • Experience of stakeholder management and collaboration
In return, we will provide a supportive environment where you can grow and develop yourself and your career We live by four behaviours at M&G and we ask all our employees to:
  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

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