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Corporate Receptionist URGENT

Resource Solutions
Job LocationEdinburgh
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

MAIN PURPOSE:

  • The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with agreed service level agreements and procedures. We aim to make the clients first impression a positive and lasting one.
  • To provide a professional courteous and prompt welcome on arrival for all visitors at the reception desk
  • To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
  • To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
  • To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
  • To ensure the Front of House Team Leader and/or London Front of House Manager is made aware of any maintenance issues requiring attention in the Front of House areas.
    • RESPONSIBILITIES
  • To maintain an organised and tidy work area - this is to include the front desk, client seating and facing areas and client meeting rooms.
  • To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
  • To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
  • To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
  • To replenish meeting rooms, as required, with pads, pens and pencils and relevant stationary
  • To ensure that all required hospitality is served promptly and to the highest standards.
  • To ensure all audio visual equipment is working and provide support when required
  • To collate all reception and hospitality statistics as required and forward to Front of House Team Leader on a weekly basis
  • To maintain appropriate stationery stocks in the reception area Health and Safety
  • To always work in a safe manner and report any hazards to the Front of House Team Leader and/or H&S representative immediately.
  • To follow all Health and Safety instructions as directed by the local H&S team/representative. * To attend all statutory Health and Safety training
  • To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.
    • Security
  • To report incidents to the designated H&S team and/or Front of House Team Leader Front of House Manager and/or building security as appropriate
  • To ensure the building reception has a list of all visitors due to arrive each day.
  • To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office
  • To ensure all client and visitor passes are both issued and collected
    • Environmental
  • Support EYs environmental initiatives
  • Ensure best practice for waste and energy savings are followed
    • Key Attributes
  • Immaculate grooming and personal hygiene must be in accordance to dress code guidelines for Front of House
  • Ability to communicate effectively both verbally and in writing is essential
  • Computer literacy skills - Intermediate Excel, Word and Outlook
  • Must have sound numerical skills
  • Ability to operate calmly under pressure
  • Strong customer focus
  • Able to demonstrate a professional and organised approach to the role
  • Logical thinker, able to spot errors and resolve queries
  • Able to deal with interruptions, work to deadlines and prioritise
  • Strong relationship skills - able to build and maintain rapport with guests
  • Able to multi task and be flexible
  • Enthusiastic, committed and determined
  • Sense of humour and an eye for detail
  • Striving to improve the service offered with proactive approach to service delivery and client satisfaction
    • General Experience
  • Previous experience of customer service environment essential
  • Previous corporate working experience desirable
  • Ability to work independently and as part of a team
  • Previous experience as a Receptionist desirable
    • Required skills
  • numerical skills
  • customer focus
  • computer literacy skills
  • professional and organised

    • Keyskills :
    numerical skills customer focus computer literacy skills professional and ganised

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