Commercial and Relationship Consultant

Job Description

Commercial and Relationship Consultant Who are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleAn exciting opportunity has arisen for a Commercial and Relationship Consultant to join the Commercial function at Diligenta.You will play a key part in providing commercial services to the Diligenta Lloyds Banking Group client, managing a number of commercial activities and escalations to deliver an exceptional customer experience, whilst maximising commercial value to Diligenta.You will be responsible for proactively managing commercial challenges to the upmost quality and through governance mechanisms to proactively look for ways to improve the relationship and identify areas for the development of related service offerings.This opportunity would be perfect for someone that has strong relationship management skills, that is looking to work for a company that offers great progression opportunities and a good work culture.Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carers Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What youll be doing

• Management of key client contracts, ensuring all business changes are supported through account development and management.
• Work with the wider Diligenta organisation to avoid overlap, maintain inter working opportunities and best practice application, ensuring the needs of contract governance are represented and recognised across all business units.
• Maintain fully operable formal client and management frameworks for all applicable clients.
• Manage and report service reviews with applicable business stakeholders to ensure rigour and discipline is applied to all client relationships.
• Identify opportunities to grow the account and take responsibility for the negotiation of additional services to the client in the form of CCNs by impact assessing.
• Establish key high-level reports which give senior management an oversight of key relationships.
• To manage and maintain existing relationships by providing an excellent service and identifying further opportunities.
• To understand the clients requirements and existing structure and managing new project and service commercial deals appropriately.

What were looking for

• Knowledge of outsourcing market and industry trends.
• Strong Interpersonal and communication skills with the ability to effectively influence and negotiate with senior management, stakeholders and colleagues.
• Ability to quickly comprehend complex business processes and issues.
• Flexible approach to work/activities to ensure deliverables are met.
• Ability to effectively prioritise and execute tasks.
• Flexible approach to work/activities to ensure that deliverables are met.
• Calm and measured when dealing with difficulties, problems and challenges.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.Ready to take the next step in your career Apply today and become part of our innovative team!