Client Onboarding Associate

Job Description

DescriptionAbout this roleAbout BlackRockBlackRocks purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide. About Client ExperienceThe CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: CX Delivery (Client Experience Management, Client Implementations & Contracting),CX Wealth (Product Implementations),CX Transformations (COO, Projects & Engineering, Analytics, Research) and CX Operations (Data, AML, Document Governance & Client Distribution Services). Our vision is to make service so simple it becomes a source of alpha for BlackRock. Team OverviewThe Whole Portfolio Solutions Implementations team is part of OnBoarding within the CX Organization. WPS Implementations play an active and visible role with our Clients and works closely with Clients, Multi-Asset & Multi-Alts Investment businesses, Legal,critical operations teams and external services providers to deliver an outstanding One BlackRock client experience. Role ResponsibilityThe role is to join our Whole Portfolio Solutions Implementation team responsible for the onboarding and operational support of new and existing BlackRock Clients. This includes new client portfolio as well as critical client change activity such as investmentguideline updates and benchmark changes. The successful candidate will be responsible for project managing change to clients portfolios, leading the launch of new portfolios and coordinating internal BlackRock teams (sales, portfolio management, investmentoperations, and corporate functions) across EMEA. Day to day tasks and responsibilities include:An Implementation Manager is responsible for ensuring Control, Transparency and Momentum for all activities (for New and Change) that they pick up with all impacted partners (internal and external)

• Partner with our sales and client service teams and to manage the onboarding experience by clearly articulating the key landmarks to implement a New portfolio or a desired Change
• Review activity dashboard and handle the tasks associated with Multi-Asset & Multi-Alts onboarding activities
• Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
• Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm
• Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
• Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
• Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritise their own workloads appropriately.

Experience

• 5+ years experience in a high-paced environment
• Strong attention to detail
• Excellent communication skills
• Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
• Strong client service skills and a passion for delivering service excellence
• Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.
• Analytical skills with an aptitude for problem solving and willingness to exceed for clients
• Motivated, diligent and cares about results
• Strong planning, project management and organisational skills with the ability to manage and control their own priorities to meet deadlines
• An enthusiasm for the financial markets and Whole Portfolio Solutions that BLK offers
• A good teammate, able to integrate and build rapport quickly
• Respect for process governance

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job applicationor interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources tosupport your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office eachweek, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week,with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybridmodel to accelerate your learning and onboarding experience here at BlackRock. About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses.Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations