Card Room Dealer

Job Description

Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for.Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos thats fine with us; as thelargest operator in the UK, we have lots of opportunity and structured development programmes.At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team. Job Description Grosvenor Casino, EdingburghDealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.Youll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.You will;

• Welcome customers warmly in to the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience by evaluating individual needs and acting upon this information
• Communicate effectively with colleagues and card room supervisor
• Create an environment of community and fun
• Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
• Interact with customers in a range of ways that is consistent with their experience and ability in the game
• Maintain the security of the game, cash and assets
• Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
• The key role of the job holder is to deliver the best gaming in town by dealing the games in a manner that will be expected to support the Gaming Services Manager by  Operating the Poker Room in a manner that has regard to the entertainment and expectations of the customers so they get the best game in town Dealing the games efficiently as defined by the Cardroom Supervisor to put on the best game in town Dealing the Poker games, both cash and competition as requested by their manager or supervisor Working continuously to perfect their customer service skills to raise our standards Working continuously to perfect their technical skills and graduate through the skill standards process

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Previous experience working as a poker dealer (Preferred)
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Comfortable with change and ability to embrace new ways of working
• Good interpersonal skills and conflict resolution
• Must be able to work shifts at any time of the day, including weekends and bank holidays.