Business Support Manager

Job Description

CrossReach, one of Scotlands leading social care providers, have a recruitment opportunity for an experienced Business Support Manager to lead our Counselling Support and Administration Team based in Edinburgh.CrossReach has Counselling Services located across Strathclyde, Lothian and the North, supporting mental health andwellbeing. Together we offer a broad range of face to face and distance counselling for adults and families, including, perinatal, workplace,relationship, substance use, and children and young people services, as well as counselling in schools.For you, this is the chance to use your breadth of business administration and management expertise and experience, to lead and development our highly valued of the administrative support team. A key role will be working in partnership with our counsellingteams to ensure the highest professional standards for our clients.This work can be challenging as well as fulfilling. At CrossReach, we place empathy and understanding at the heart of everything we do. We value each individualan approach we extend to all the people that use our services and all the people that workfor us too. You will have access to extensive training opportunities and to be part of our uniquely supportive environment. CrossReach offers a benefits package which includes: employer contributory pension, healthcare scheme, generous holiday allowance andflexible working patterns where possibleWhat the team have to say about working for CrossReach:"Just as CrossReach are there for their clients whatever their need is, they equally value their staff - theres no cookie cutter approach as were all seen as individuals.""People take the time to really get to know each other and the way we all work. Youre not forced to be a certain personality type, as they focus on peoples strengths.""They cared about me beyond just the work I was doing. They helped me through the more challenging times in my transition to a new life. I have lifelong friends here and met people who have made a massive impact on my life."This vacancy is for a full time post but we can be flexible and are open to job share/part time working.Salary is pro rata of 40 hours per week for part time hours.This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact.Main FunctionReporting to the Managing Co-Ordinator, and working as part of a team with Clinical Managers based in the East or North and West, the Business Support Manager, will lead and develop a team of administrators in the fulfilment of the following:Main DutiesKey ResponsibilitiesGeneral

• Monitor and maintain all administrative processes and procedures for all services within scope.
• Ensure team is motivated to provide the highest level of service to all (staff, clients, volunteers and external third parties) providing effective coaching and guidance as required.
• Contribute to and maintain a culture of continuous improvement with changes being identified and implemented to achieve improved client satisfaction and efficiency.
• Join Managing Co-Ordinator and Clinical Managers in key operational and strategic meetings (egproject meetings, team meetings) to provide business support as required.
• Support planning and delivery of any new change or transformation initiatives.
• Facilitate and encourage growth in any income-generating initiatives (e.g.Training, EAP, Fast Track).
• To demonstrate and share christian love and support including sharing with others the leading of worship in accordance with crossreach policy and by ensuring all staff meetings are opened with prayer and bible reading.

Recruitment and HR Management

• Supporting Clinical Managers and Managing Co-ordinator in end-to-end staff and volunteer recruitment and induction; liaising with HR, other CrossReach stakeholders and external third parties as required (e.g. Disclosure Scotland).
• Recruit and maintain adequate levels of resource in the administrative team (staff and volunteers) to ensure full service coverage and achieve required service standards.
• Staff records (sickness/annual leave/TOIL) are maintained via HR21 and/or other relevant systems/processes.
• Undertake regular team 1:1s and annual appraisals.
• Ensure adequate opportunities for team to undertake CPD and other training opportunities.
• Build a multi-disciplinary and multi-skilled team to support any staff absence requirements.

Monitoring & Evalua