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Banking Admin/Customer Service

Adecco
Job LocationEdinburgh
EducationNot Mentioned
Salary20,000 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job title: Banking Administrator 61796Location: EdinburghDuration: 6 monthsSalary: £21,000 plus benefitsMy high-profile banking client are recruiting for a Senior Administrator. The role is a Hybrid role which will require the candidate to work on site 2 days a week and 3 days from home, working normal office hours. The role will be for a 6-month contractingposition with a potential scope for extension.Job Purpose

  • Replies to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phone based and the other 20% is investigating cases.
  • Places telephone trades in accordance with instructions received.
  • Answers to straightforward questions about shareholder accounts and provides more advanced technical assistance.
  • Replies are fast, efficient and accurate.
  • Investigates errors in shareholder accounts and statements.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
  • Reviews daily open items to ensure proper follow-up and closure.
  • Responsible for the quality and completion of own work.
  • High school/secondary school or the equivalent combination of education and knowledge is required.
  • 1-2 years of total work experience preferred.
  • Experience in contact centre or client service preferred.
Candidates should have the following:* Demonstrate a can do attitude* Attention to detail* Willingness to learn* Good communication skills and team playerIf you have not received a reply to your application within 48 hours, please assume you have not been shortlisted this time.Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations,gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Keyskills :
AdminAttention to detailcustomer servicequick learner

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