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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
DescriptionAbout this roleAbout BlackRockBlackRocks purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide. About Client ExperienceThe CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting),CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock. Fee Onboarding within Onboarding Delivery-Services is primarily responsible for onboarding portfolios for client invoicing purpose. The team is responsible for ensuring global consistency and efficiency of client invoicing process when onboarding new portfolios,change events and portfolio terminations. The function drives core client invoicing and partners to provide input and implement complex/non-core client invoicing requirements, as needed, to ensure client needs and expectations are met in a timely and accurateway. As a global leader, BlackRocks principles inform and drive our efforts, including: We operate our business with a fiduciary mentality, focused on putting our clients interest first; We are One BlackRock, working collaboratively, without silos and withoutturf, to create the best outcomes for our clients, our firm, and the communities where we operate; we are passionate about performance, we are relentless about finding better ways to serve our clients and improve our firm, focusing on continuous innovationto bring the best of BlackRock to our clients; we take emotional ownership in everything we do; and we are committed to a better future. Role Responsibility We are looking for an experienced professional who is a self-starter, a problem solver, and dedicated with a strong operational background and people management experience to lead our EMEA team. The teams day-to-day deliverables include 1) Assessing, creating,maintaining and off-boarding client billing information accurately, timely and efficiently in billing systems to support proper revenue recognition and accurate and timely client invoice production; 2) Addressing clients and partners queries; 3) Facilitatingdiscussions and provide input to establish billing process for customized/complex fee arrangements and implement comprehensive hand-offs to invoice production team. The successful individual should demonstrate strong leadership, passion, commitment, and the ability to build and lead the team, provide solutions and deliver results for BAU and projects. The individual needs to be an excellent communicator and a good businesspartner, working collaboratively with partners and the wider team. The individual is expected to take the initiatives to improve our operating model collaborating with internal business and technology partners. Key Responsibilities Include: