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Application Support Analyst

Head Resourcing
Job LocationEdinburgh
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

� Hybrid - Edinburgh or Manchester Salary - £40,000 - £50,000 Role - Application Support AnalystHead Resourcing are delighted to be partnered with a global law firm to support their search for an Application Support Analyst to join their IT department.This role would suit a self-starter that enjoys building internal relationships. This is a great opportunity for a candidate that is looking for an organisation that will invest in their career development.Key Responsibilities:

  • Work with various software vendors to resolve escalated & problem tickets
  • Manage and resolve escalated issues
  • Provide hands on training to Global Customer Service teams in order to skill up support teams
  • Conduct deep dive technical analysis to resolve system problems, ensuring procedures and processes are followed for system changes
  • Follow all predefined incident & problem management processes
  • Monitor applications to ensure performance, stability and functionality is as expected across the application portfolio
  • Create and update relevant processes and documentation, including run books and support guides
  • Work with vendors and partners as needed to ensure system uptime and performance
  • Preventative maintenance; patching; capacity & performance management, monitoring and alerting
  • Participate in on-call rotation and out of hours scheduled maintenance.
  • Work within the Change Management process
  • Projects & Planning, maintaining knowledge of current/future technology.
Skills & experience required to be successful:
  • Previous experience in a 1st or 2nd line support function
  • Experience of Document Management systems (iManage) would be beneficial
  • Active Directory (and Azure AD); Windows Servers, SQL DBA & SQL Scripting
  • MS Office Apps & Integrations
  • HR Systems
  • Mobile & Web Applications
If this sounds of interest to you and you have experience with the skills listed above, please do not hesitate to contact us!

Keyskills :
Application SupportApplicationsLaw FirmLine Support2nd Line

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