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Application Support Administrator

Job LocationEdinburgh
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Application Support Administrator

  • Job type: Permanent
  • Location: Edinburgh
  • Salary: Depending on experience
  • Hours: Monday - Friday, 9AM - 5PM
An exciting, new opportunity for an experienced Administrator to join as an initial point of contact for the technical team to assist with the resolution of incidents and service requests.As the Application Support Administrator, you will be responsible for:
  • Providing helpful and approachable, first line support service for users experiencing software challenges
  • Ensuring new work requests are fully recorded
  • Aid with the completion of recurring support tasks and assisting users with account access issues
  • Assist with the manipulation, formatting and loading of customer data onto internal systems
  • Deliver fantastic interactions on behalf of the team
  • To protect the data of customers by understanding and adhering to GDPR requirements at all times
The successful candidate will have the following related skills / experience:
  • Advanced knowledge of Microsoft Excel 365, including the ability to manipulate large data sets
  • Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods
  • A logical approach to problem solving

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