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Admin Assistant

TUI
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Join us within our Transfers Reservations team based in Edinburgh, UK as an Admin Assistant (known internally as an Operations Support Agent). You will provide quality service to UK customers and international cruise clients across various communicationchannels. The successful candidate will have a keen eye for detail, and good command of Microsoft Office (Excel, Outlook and Word).ABOUT THE JOB

  • Receive inbound calls, emails and webchats from guests and provide a seemless customer experience.
  • Process B2B invoicing promptly to ensure suppliers are paid on time and continue the flow of necessary vehicles
  • Assist accounts department with queries on reconciliations.
  • Logging refunds due and assisting accounts with obtaining card details from guests.
  • Assist with day to day running of office, dealing with suppliers of water, recycling, maintenance.
  • Respond to all queries eg location of pickups, prices, times and amendments.
  • Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds.
  • Assisting operations staff with calling guests as required and any other requirements as they arise.
ABOUT YOU
  • Previous experience working in a customer service/ reservations environment would be desirable.
  • Confident communications and organizational skills are essential.
  • Guest focused with a drive to deliver excellent customer service to our guests and clients.
  • Previous administration or finance admin experience would be an advantage but not essential.
  • Willingness to learn and work both independently and as part of a global team.
  • Excellent level of English, both written and verbal.
ABOUT OUR OFFER
  • Become a valued team member of TUI, the No.1 global and socially aware travel company.
  • Competitive salary, UK pension contributions and benefits for both flexible and locally contracted employees
  • TUI Musement operate in over 115 destinations and 50 countries offering more career opportunities than any other travel company
  • Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes
  • Discount on TUI shares after six months employment
  • TUI Concessions after twelve months employment
  • Access to Friends and Family discounts, plus the Be Rewarded More gateway.
  • Exclusive excursion, hospitality and accommodation discounts
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 things to do inall major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUIMusement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.#LI-DB2

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