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Account Handler

The Edinburgh Recruitment Agency Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary26,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is a leading specialist in luxury individual and leisure group travel from US and corporate incentive groups around the world. You will be required to provide an exciting range of tailored high- end programs for those clients who are travellingboth independently or part of group or for those clients who wish to have pre or post extensions when participating on an Ireland/UK incentive or conference program and to enjoy some of Ireland/UKs hidden gems.

  • Office hours from 09:00 to 17:30
  • Great basic salary plus bonus, pension and numerous other benefits
  • Hybrid
Core Duties
  • Develop and maintain strong relationships with both existing and potential new clients.
  • A hands on approach to developing FIT business for the UK from existing and potential new clients. Key to this will be developing a clear understanding of the clients needs and deadlines, offering existing and new programmes to fulfil those needs and ensuringthat the client has all the necessary material and information to present this information to their clients whether in brochure or online format.
  • Provide assistance when required to. UK staff in the business development and operations of agreed leisure and incentive group bookings.
  • Work alongside team to ensure that company information and sample programmes are constantly updated, refreshed and reflect current special offers on the Travel Advisors websites of both Virtuoso and Signature Travel Networks.
  • Full utilisation of the Tourplan system to generate all client quotations and subsequent follow up, also ensuring that the confirmed proposal is accurately reflected in Tourplan
  • Any agreed sales and marketing activities, either in Ireland and the UK or in the overseas market place. This could take the form of either desk based activities or direct agent/client interaction, including attending trade shows.
  • General office duties including booking confirmations via fax and email, filing, processing reservations including the preparation of client vouchers and invoices through the Companys reservations system (Tourplan) and the distribution of client welcomepacks.
  • Periodic out of hours emergency phone coverage
OTHER REQUIREMENTS:
    • Very good knowledge of MS Office
    • 3rd level education or relevant experience
    • In depth knowledge of the luxury UK Tourism product a distinct advantage
    • Proven track record in the development of client proposals and operating those programs to the highest level within a fast paced and competitive environment
    • Ability to meet agreed time lines / deadlines
    • Excellent customer care and communication skills
    • Good team player with excellent communication skills who demonstrates pro-activeness and initiative
    • Willing to travel UK and Ireland
    • Fluency in verbal and written English

Keyskills :
Business DevelopmentCommunication SkillsCustomer CareProposal WritingSales

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