Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Complaint Specialist

The Binding Site
Job LocationEdgbaston
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical Complaint SpecialistWould you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovationDo you want to make a differenceIfthe answer is yes’ then you’re just the kind of person we’re looking for!We are looking for a Technical Complaint Specialist who is an expert with dealing with technical complaints and has a passion for reporting & data.The successful candidate will:

  • Provide technical support for the full range of The Binding Site products to include but not limited to Instrumentation, IgG Subclasses, Freelite/Hevylite, RID, EIA and other nephelometric and turbidometric assays. This list may expand depending on the future development of The Binding Site;
  • Log and update technical queries in an accurate and timely manner; in-line with Complaint/Query Handling Procedures;
  • Investigate complex and non-complex technical queries;
  • Be able to meet Key Performance Targets as set by the Department Manager;
  • Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction and a creating a customer focus;
  • Provide solutions to customer/distributor/subsidiary issues both via email and more importantly over the telephone;
  • Create technical reports and bulletins in order to support The Binding Site customers and departments within the company;
  • Present clear and concise information and updates on queries under their remit to Management and up-to-and-including Director level. Candidates must be assertive in providing information and ultimately be the voice of the customer within the organization;
  • When necessary, escalate a query to the appropriate department within The Binding Site, for further investigation; only when all investigative avenues have been explored by the Technical Specialist and all data has been reviewed and assessed;
  • Liaise frequently with various departments within the company to resolve customer issues quickly and to the highest possible quality;
  • Be involved in product/process improvement/change process within the organization;
  • Attend customer sites, subsidiary offices, exhibitions and international meetings if required
  • Make informed decisions on quarantine and correction of Binding Site products, having reviewed all of the necessary information and communicated with the correct areas within the organization;
  • Conduct relevant research on competitor products and continually update their own knowledge base by reading relevant literature and obtaining material from other sources;
    • Essential requirements:
  • A relevant scientific degree (or equivalent).
  • Experience in a laboratory setting - preferably clinical or immunology/assay research.
  • Previous experience of assay troubleshooting.
  • Experience within the IVD industry.
  • Excellent communication skills (both written and verbal).
  • Excellent presentation and interpersonal skills.
  • The ability to deal with multiple queries and changing priorities under pressure whilst adhering to deadlines.
  • Good working knowledge of Microsoft Word, Excel and PowerPoint.
  • To be results driven and action oriented.
  • To be flexible to the needs of the business.
  • The willingness to travel (internationally and locally) as and when required and at short notice.
  • A UK driving license.
  • To have a customer-focused attitude and a desire to be successful.
  • To be able to work independently and as part of a dynamic team.
    • Working for us:Founded in 1986 by a group of former researchers based at the University of Birmingham, The Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency.The Company is built on the success of its people and provides the ideal environment to meet a wide range of career aspirations. It recognises the value of its employees and looks to provide development and support opportunities to maximise the potential of its 1,100 staff.Working at Binding Site means being part of a global community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.Location: BirminghamHours: 40 hrsBenefits:
  • Competitive Salary
  • Contributory Pension
  • 25 days paid holiday plus bank holidays
    • Required skills
  • Complaints
  • Biological Sciences
  • Customer serv

    • Keyskills :
    Biological Sciences

    APPLY NOW

    Technical Complaint Specialist Related Jobs

    © 2019 Naukrijobs All Rights Reserved