Claims Handler / Senior Claims Handler - Property & Casualty

Job Description

The Role:We have an exciting opportunity for an experienced commercial insurance Claims Handler / Senior Claims Handler to join our Claims team based in Birmingham. This role is very customer focused, requiring you to provide an excellent claims service to our clients.Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in property and liability insurance claims handling. You will put the customer at the heart ofeverything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.Responsibilities:

• You will be managing claims from across different products, such as property & casualty, ensuring service standards are met and/or exceeded,
• You will keep an efficient diary system for all claims, ensuring claims are chased as required,
• You will develop and maintain a full understanding of Acturis,
• You will provide the broking department and clients with claims information and reports as required,
• You will ensure complexed claims are handled as per the group procedures,
• You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
• You will produce claims MI/claims reports when required,
• You will meet with clients and present claims information when required,
• You will undertake any other duties as requested by management on an ad-hoc basis,
• You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,

Experience:

• You will have robust property & casualty insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures,
• You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies,
• Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook,
• You will be cert CII, or working towards this or similar,
• You will be highly organised and have great time management,
• You will have a positive can do attitude and will be a natural problem solver, multi-tasker, along with a high level of attention to detail,
• You will have excellent communication skills both verbally and written,

Further informationAs well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much moreWe also offer a wide range of discounts including a kids passgiving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choosePIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIBs carbon footprint.We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates aflexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunitiesin PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-201 918