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Helpdesk Coordinator Fixed Term 9 Months

Interserve
Job LocationEcclesfield
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Job Purpose

  • To provide a customer focal point via the Heldesk, for 6 Schools in Sheffield and other general administrative duties as and when required. This is a fixed term role for 9 months with a possibility of being extended to 12 months
    • Responsibilities
  • Call handling
  • To operate the Heldesk, log calls and allocate work to Estates Staff, run off planned maintenance job sheets and close out jobs in a timely manner.
  • To liaise with facilities staff to track jobs through to completion, within performance targets.
  • To liaise with Schools regarding status of recorded jobs and any queries.
  • To produce management reports including monthly performance reports.
  • To raise purchase Orders to Sub Contractors and Suppliers through an electronic ordering system and chasing delivery through to completion
  • To goods receipt orders
  • Updating of spreadsheets
  • Assist in the efficient running of the office operation
  • Filing
  • Other administrative duties as required
    • Knowledge Skills & Experience
  • Numerical, Analytical and presentation skills, with ability to use MS Office - Essential
  • Ability to communicate effectively with a range of customers and demonstrate customer focus/orientation - Essential
  • Ability to work independently, manage own work load, work towards tight deadlines and work effectively as part of a team - Essential
  • Commercial Awareness - Desirable
  • Technical/Building Awareness - Desireable
  • GCSE or equivalent in Maths and English - Essential
  • Working within a team - Essential
  • Previous Helpdesk operational experience - Desireable
  • Proficient in MS Work and Excel - Essential

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