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Customs Service Analyst

Job LocationEast Midlands Airport, Castle Donington
EducationNot Mentioned
Salary£11.47 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customs Service AnalystWe are currently recruiting for 2 Customer Service Analysts working for a global company in Castle Donington, East Midlands Airport.This is an excellent opportunity for anyone who has a passion for excellent customer service and data analysis.Role: Customs Service AnalystHours: 09:00-17:30 Monday to Friday (40 Hour Week)Location: East Midlands Airport (DE74 2TR)Rate of Pay: £11.47 per hour (£23,850.00pa)Interview date: ASAPStart Date: ASAPDuration: 6 MonthsThe site is accessible by the sky link bus service or free car parking is availableEasy access from Derby, Nottingham, Leicester & LoughboroughRole of a Customs Service Analyst:

  • Call customers and gather their feedback
  • Actively listen
  • Collate feedback
  • Categorise feedback
  • Produce and interpret information extracted from in house systems, provide business insights
  • Produce, collate and distribute reports to all relevant parties in a timely fashion
  • Apply analytical and business intelligence skills to produce management information
  • Manage relationships & expectations with key stakeholders including but not limited to: Colleagues, peers and Senior Managers within the business
  • Other functions within the business
  • As a Customs Service Analyst you will need to have:
  • Friendly confident telephone manner
  • Empathy
  • Listening skills
  • A high level of PC literacy including advanced levels of Microsoft knowledge
  • Excellent problem solving capability
  • Excellent analysis skills
  • Excellent attention to detail
  • Positive and enthusiastic at all times
  • Desire to get the job done
  • Passion to provide excellent customer service
  • Right first time philosophy
  • Flexible work approach
  • Task orientated self-starter
  • Customer focussed
  • Planning and Organising
  • Solution Orientated
  • Logical thinker
  • A flexible approach is essential
  • Willingness to learn new skills as per the demands of the role
  • Be able to work as part of a team
  • Benefits of working with us as a Customs Service Analyst:
  • Easy transport links on the 24 hour Skylink bus service
  • Free parking
  • Free CO Aviation security training
  • Ongoing training
  • Subsidised canteen
  • Great opportunities for progression
  • 28 days Holiday per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards- An online portal offering vouchers and discounts
  • If you are interested in the Customs Service Analyst roles please click apply.Extra Personnel is acting as an Employment Business in relation to this vacancy. Required skills
  • Customer Service/Analysis/Advisor/Customs/Agent/Administration/Office/Data Input/Outlook/excel/Word/telesales/inbound calls/telephone/outbound calls/
  • Keyskills :
    Customer Service/Analysis/Advis/Customs/Agent/Administration/Office/Data Input/Outlook/excel/Wd/telesales/inbound calls/telephone/outbound calls/

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