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Senior Monitoring and Concerns Officer

General Pharmaceutical Council
Job LocationEast London
EducationNot Mentioned
Salary£37,105 - £42,900 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are seeking a team leader and experienced investigator who will manage our triage and initial enquiry processes, the day to day commissioning and oversight of outsourced investigations.Closing date: 5 March 2020 (12pm)Interview date: TBASalary: £37,105 - £42,900 per annum plus benefits, depending on skills and experienceHours: 35 hours per week, from 9am to 5pm, Monday to FridayLocation: Canary Wharf, LondonThe roleThe successful candidate will understand the nuances of professionals discipline and regulation, our commitment to patient safety and the need to balance performance and productivity with quality and customer service.In addition to triage processes and investigation management, the Senior, Monitoring and Concerns Officer will oversee case presentation and the monitoring and case review of all undertakings and sanctions imposed by our statutory committees.The successful applicant will:

  • Have the ability to work autonomously and make independent and considered prioritisation decisions, taking pride in producing accurate and high-quality work.
  • Be legally qualified (with a recognised post-graduate legal qualification) or substantial experience within professional regulation and the ability to take accurate notes and minutes.
  • Be creative in approach to problem solving with a demonstrable track record in providing exceptional customer service who will remain calm and affable under pressure.
  • Have an unwavering commitment to equality, diversity and inclusion.
    • In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes 30 days holiday (plus bank holidays).About the GPhCWe regulate pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has long-term vision and desire for highly skilled and specialist staff and is committed to workforce learning and development opportunities.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.Applying for this roleIf you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for the role and where you found the vacancy by using the submission link below.Please consult the job description document which is available via our working for us page on our GPhC website: pharmacyregulation.orgWe value the diversity of our workforce and welcome applications from all sections of the community. Required skills
  • Customer Care
  • Influential Communicator
  • Negotiation
  • Organisational Skills
  • Problem Solving

    • Keyskills :
    Customer Care Influential Communicat Negotiation Organisational Skills Problem Solving

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