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Leasehold & Private Rented Income Officer

Service Care Solutions - Housing
Job LocationEast London
EducationNot Mentioned
Salary£32,568 - £35,983 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Title: Leasehold and Private Rented Income OfficerContract: 6-Month Fixed-Term (Possible Extension)Hours: 36 hours per weekLocation: London E14Salary: £32,568 - £35,983 per annumAre you ready to play a pivotal role in ensuring that a thriving community can enjoy the security of their homes If you have experience in income collection and a passion for customer service, we invite you to be part of a dynamic team committed to providingthe best possible support.About Us:We represent a forward-thinking Housing Association based in East London, dedicated to making a positive impact on the community. The Income Collection team is renowned for its friendliness, knowledge, and integral role in delivering exceptional customer service.We prioritise empathy and a genuine desire to assist, ensuring that our customers receive the utmost care and guidance.Key Responsibilities:

  • Proactively chase arrears and minimise debt to ensure the financial well-being of our community.
  • Process and administer all rent protection insurance claims, ensuring efficient and timely resolution.
  • Collaborate with mortgage lenders, solicitors, debt recovery specialists, and external agencies when necessary to expedite recovery processes.
  • Attend County Court sessions to present cases when possession is required, minimising income loss for the Association.
  • Negotiate realistic repayment agreements that consider tenants financial circumstances while adhering to Swans policies.
  • Provide advice on rent payment options and offer support to the Hera team in managing calls and inquiries.
Requirements:
  • Proven experience in income collection, including tenants rent and leasehold service charges.
  • In-depth knowledge of housing and leasehold management legislation, including the L&TA 1985 and CLRA 2002.
  • Familiarity with service charges, including preparing and issuing notices.
  • Exceptional communication skills at all levels.
  • Membership of RICS, ARLA, IRPM, CIH, or another relevant professional property management organisation would be highly desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

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