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Visitor Experience and Commercial Director

Job LocationDurham
EducationNot Mentioned
Salary£45,000 - £50,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Visitor Experience and Commercial DirectorAre you a Senior Leader who is strategic in commercial development and business planning with the ability to influence and engage stakeholders at all levels Are you an ambitious, highly skilled and dedicated team player with a passion for leading, inspiring & developing collaborative change across your teamsDo you come with a proven track record of delivering world class guest & visitor experiences across several departmentsIf so, this is a fantastic opportunity for you!Our client is one of the UK’s most beloved historical visitor attractions with its unique collections and world class architecture. They are extremely proud of their heritage as the focal point for the communities across the North East and offer bespoke & unique events throughout the year.As a senior leader you will work in partnership with stakeholders & contribute to the wider strategic plan and success of the business.You will oversee and lead a large-scale change program to identify & realise new and existing commercial opportunities that will shape & enhance future visitors experiences.What does the role involveThe Visitor Experience & Commercial Director will have overall strategic responsibility for delivery of an exceptional experience for all visitors. They will provide inspirational leadership to a new Visitor Experience and Commercial team, which brings together five of the visitor facing departments: including Museum, Events and Venue Hire, Visitor Desk, Retail & Education, as well as having oversight of the catering contract.What qualities will you need to be successful

  • We are looking for a passionate engaging Senior Leader who has experience of negotiating and influencing at a senior level & the ability to develop strong, positive relationships that inspire confidence quickly across large teams.
  • You will need to be an articulate communicator, both verbal and written, with strong interpersonal skills, capable of building the confidence in colleagues and partners at all levels internally and externally. You will also have the ability to present complex information clearly and effectively in appropriate styles at all levels.
  • We are looking for someone with an authentic, flexible & agile leadership style that is engaging and supportive at all levels. You will need experience of setting and managing budgets, target setting and delivering income targets, with sound financial skills.
  • You must come with a proven track record of delivering change, building & developing high performing teams & be happy to roll your sleeves up & get stuck in.
  • We are looking for someone that has a history of achieving challenging targets across a balanced range of KPI’s, including commercial, customer experience and people development.
  • The successful candidate will demonstrate empathy whilst making business critical decisions within a fast-paced and complex environment with the ability to negotiate & influence at a senior level whilst developing strong, positive relationships that inspires confidence quickly.
  • Ideally you will a be people focussed individual that is focussed on team support and development. You will be a passionate and high energy leader that has a soft touch and strong influencing skills, to help the change process move forward steadily also respecting the culture and legacy of this organisation.
  • If you are interested in this Visitor Experience & Commercial Directors role and possess the skills necessary, please apply below. Required skills
  • Coaching
  • Leadership
  • Articulate Communicator
  • Visitor Attractions
  • Visitor Experience
  • Keyskills :
    Coaching Leadership Articulate Communicat Visit Attractions Visit Experience

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