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Training and Support Officer - Marketing & Communications

GEM Premium People Ltd
Job LocationDurham
EducationNot Mentioned
Salary14.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Training and Support Officer - Marketing & CommunicationsWorking on a hybrid basis for 6 month period, Durham University is looking to recruit a Training and Support Officer will be responsible for the design, development, implementation and evaluation of end-user training and assisting in associated end-usersupport across the various systems and applications within the web and digital estate.A high degree of organisation and autonomy is required for this role, along with a creative and proactive approach to work and the ability to perform in a complex, fast-paced environmentThe role will sit within the Marketing and Communications Office and report directly to the Web and Digital Content Manager.General duties:

  • Manage, organise and direct professional business and administrative service processes, activities, events and/or resources to achieve defined targets and outcomes; including but not limited to: advertising, scheduling, and conducting training sessions,maintaining an updated curriculum database and training records, preparing educational aids and materials, and maintaining in-house training facilities and equipment.
  • Develop, implement and enforce recognised procedures and appropriate training methods to ensure quality and compliance.
  • Co-ordinate effort and contribute to team goals.
  • Provide professional guidance, training and advice to staff with the operational running of budgets, processes, data and information recording and assessment data.
  • Ensure projects, activities, budgets and documents comply with internal University and external regulation, policy and procedures.
  • Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques; notably remaining up-to-date on new training methods and techniques (such as gamification).
  • Record data and information on training curricula and attendance accurately, provide reports and distribute information to key stakeholders in the process or service.
  • Use a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
  • Develop, plan and deliver internal and external events and activities for stakeholders; including but not limited to: the design and development of an internal training program and schedule.
  • Establish, maintain and develop productive and ongoing relationships with stakeholders to influence perception of the University.
  • Any other reasonable duties.
This vacancy is being advertised on behalf of GEM Partnership Ltd, who are operating as an Employment Business

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