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| Job Location | Durham |
| Education | Not Mentioned |
| Salary | 40,000 - 50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Company and Role:Hybrid Working available plus excellent office location and company benefits:As one of the fastest growing digital teams in the North East, this market leading business is expanding their teams in order to meet internal and customer demand. Since 2020 the business has experienced significant growth and are undertaking a sizable digitaltransformation journey. This journey has already had an impact on improved suite of products and services but has increased the requirements and support required from technical functions.This brand new service operations role has been created to help define, measure and improve service delivery right across their technical support department. You will arrive with a blank slate and have the opportunity to review and understand each team, theirinteractions with the business and colleague expectations. From here, youll be directly responsible for putting in place the right service delivery frameworks and measures to improve success and colleague engagement.As Service Operations Manager, you will help drive a culture of service excellence across the IT department, ensuring customer experience is at the forefront of the teams decision making and interactions.You will have experience of leading, motivating, and coaching IT support teams, managing SLA and KPI performance, and are able to identify and implement service improvements to drive forward team performance. You will direct the activity of the team, ensuringeffective resourcing, work allocation, incident management and request fulfilment.Responsibilities: