Service Engineer - Heating Appliances

Job Description

Service Engineer - Heating AppliancesAre you based in theNorth East around the Newcastle/Middlesborough areaand looking for a new and exciting challengeas a Heating Appliance Service EngineerYour primary responsibility will be the completion of warranty service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliancesin a timely and cost effective manner.If youre also happy to stay away from home for up to4 nights per week, then this could be just the job for you. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. But you will also be required to diagnose faults and repair appliances, and also maintain products, in a timely and cost effective manner. You will havea great deal of autonomy but also have the opportunity to work as part of team, with professionals in the office to handle all administration and order all parts. Youll be provided with a fully equipped van and all of your overnight accommodation will bepaid for up front.Job Responsibilities: To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit. To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer. To ensure the end users safety in accordance with all the relevant regulations for installation and use. To issue any safety notices if required and to inform the relevant personnel and complete the companys required paperwork after each client visit. The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to the companys database.Required Skills and Certifications:Proven experience of working with heating appliances or servicing comparable equipment in the field. CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover) CPA1Combustion Analysis GAS SAFE requirements (OFTEC also an advantage) The following qualifications whilst not essential, would be an advantage:o Part P Electrical Safety o Electrical safe isolation o HETAS Certification o Hetas H002 (Solid fuel regulations and Standards) o Hetas H003 (Dry Appliance Installer) o Hetas H004 (Wet Appliance installer) o Hetas H006 (Internal twin wall chimney system installer)Valid, clean UK driving licencePersonal Attributes: Well developed interpersonal skills Independent self-starter, able to work in a cross-functional team environment Excellent levels of customer service in person and via the telephone Be confident in discussing payment requirements with customers face to face. Proactive approach to keeping records and reports up to date. Diplomatic nature to ensure company policy is followed and customers are left satisfied. Knowledge of software programmes including email and Word. Flexibility to carry out a wide ranging role that will vary across the yearAssociated Benefits:24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.Pension SchemeLife AssuranceCompany Van, mobile and laptop all provided