Senior Estates Manager

Job Description

NHS Property Services have a fantastic opportunity for a Senior Estates Manager in Durham. The role attracts a salary of £50,000 - £75,000. Car Allowance, Bonus & 27 Days Holiday.Their remit includes:

• Communicating key messages to team members about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business

• Contributing to the development of local strategies and plan
• Role modelling the values and behaviours and setting the cultural tone of the team
• Engaging and collaborating with other managers across the business
• Taking responsibility and ownership for people activity for the team
• Developing high performing teams through recruiting and developing talent

• Embracing and embedding change and other organisational initiatives
• Tackling inefficiencies and driving continuous improvement
• Embracing, adopting, and embedding technology to enable business outcomes

The Senior Estates Manager is a Delivery role across Facilities Management and Property Management, with key customer delivery interface. The overall budget responsibility is circa £5m, over 20 properties with a Gross Internal Area on average of 20,000 squaremetres.Key Responsibilities

• Recruits and onboards new team members so that all new starters have a best welcome
• Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive, high performing culture where colleagues can develop and thrive
• Provides reporting on productivity and other KPIs.

• Provides coaching and performance feedback to team members
• Brings professional best practice to their roles and teams
• Spots opportunities to improve processes and practises
• Shares technical/professional skills and knowledge with interface and support from Delivery SMEs
• Oversees service delivery to internal and external customers at agreed performance levels

• Manages budgets in line with forecast (where appropriate)
• Adheres to the appropriate governance and compliance standards for professional area
• Manages internal and external customer relationships
• Responsible for agreeing ABS (Annual budget Schedule) with customers in their portfolio
• Matrix organisation - dotted line to Hard/Soft FM and Building Assurance teams plus SME support

• Managing local customer relationships to build trust and ensure deliver is in line with specific customer needs
• Regularising occupancies and managing change to occupancies including vacant space management - hand back and letting of vacant space
• Play a lead role in the management and control of all incidents. Availability to manage escalated incidents out of hours, as per the emergency preparedness and response process
• Responsible for ensuring all relevant business data is up to date, including occupancy plans, people to property, CAFM amendments

This role will require you to demonstrate the following Experience, Capabilities and Knowledge

• Experience of line management in a busy, customer focused business
• Experience of driving improvements to enable efficiency

• Experience of delivering change
• Track record of success in professional area
• Facilites Management or Property Management background
• Managing delivery against key performance indicators in line with NHSPS SLAs and metrics shared with the customer
• Managing internal and external customer relationships in a complex and changing environment

• Ability to manage occupancies and maintain key property data across NHSPS systems
• Delivery of a high quality, professional and robust safety and compliance management plan
• Where appropriate, experience of PFI management
• Planning and delivery/implementation skills
• Tracking and reporting KPIs

• Data-driven decision making
• Budget management
• NHSPS engage and enable leadership behaviours
• Stakeholder management
• Continuous improvement

• Customer focus
• People management and coaching skills
• Colleague engagement/wellbeing
• Taking personal accountability
• Ability to learn new skills and challenges

• Professional/technical know how
• Commercial and financial acumen
• Relevant legislative/regulatory frameworks
• Broad understanding of modern people practices
• Knowledge of how to create and implement local customer engagement strategies

• Knowledge of achieving service delivery KPIs and associated targets
• Creation and implementation of effective building maintenance plans
• Broad understanding of operational requirements for properties and how to access support within/outside Delivery function
• Knowledge of BCP process and implementation
• Where appropriate clear understanding of PFI obligations and delivery requirements

• IWFM or RICS membership (or on path to membership) or equivalent qualification/ experience