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Marketing and Communications Manager

GEM Premium People Ltd
Job LocationDurham
EducationNot Mentioned
Salary34,304 - 40,927 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are recruiting for an experienced Marketing & Communications professional to join the central team at Durham University.This is a minimum 12-month fixed term contract35 hours per week Monday to Friday42 days holiday per annumExcellent pension and benefits packageDurham University has an ambitious ten-year strategy (2017-2027) to achieve its objectives of becoming world-leading in research, teaching and the wider student experience. Successful implementation of the strategy is in part dependent on our approach topromoting the University in respect of:

  • prospective applicants to our programmes of study;
  • potential partners in teaching and research;
  • current and potential collaborators in business and industry;
  • current and future alumni;
  • potential employers of our graduates;
  • national and international policymakers and influencers.
The over-arching ambition is to achieve a step-change in awareness and reputation of Durham University globally.The purpose of this role is to provide marketing support to the Faculties, Professional Service Departments and the Colleges across the University, supported by responsive and expert marketing and communications delivery.The role is part of the Marketing and Communications Office and will report directly to the Senior Marketing Manager - Business Partnering and will also have a close working relationship with relevant local Executive teams. The responsibility of the BusinessPartnering function is to develop relationships with, and support its internal clients (professional staff and academics) from across the university to meet the objectives as set out above, through the provision of marketing expertise and delivery of targetedmarketing campaigns and support.To achieve this, the Marketing Manager - Business Partnering will establish strong working relationships with their clients from across the University and work collaboratively with the wider Marketing and Communications Office, utilising expertise to developand deliver, amongst others:a) marketing our programmes to, and assisting with the targeted recruitment of home and international students in defined markets;b) promotion of the University brand, academic research, relevant rankings and USPs to multiple stakeholders and influencers locally, nationally and internationally;c) proactive management of the Universitys global reputation through engagement with key audiences - both internally and externallyGeneral responsibilities:
  • Provide management for stakeholder service areas and/or processes ensuring a high-quality and timely service to all stakeholders, including prospective, existing and past students and staff.
  • Contribute to operational leadership teams and decision making to shape the nature and level of support services.
  • Analyse service data and provide reports to Service Heads making recommendations for improvement as appropriate.
  • Provide proactive and comprehensive input and support to Head of Services, School and/or Department to achieve strategic and operational priorities.
  • Provide advice to stakeholders in relation to University, School and or Department policy, procedures and regulations.
  • Ensure the review and improvement of systems and procedures in line with University, School, Department or unit frameworks.
  • Distribute service information and provide advice to stakeholders regarding compliance and regulations.
  • Ensure regulations and procedures are updated to take account of internal and external changes.
  • Coordinate and oversee committee working and deal with complaints.
  • Provide training and/or instruction to stakeholders.
  • Awareness of the external environment and sector best practice to support high quality services.
  • Work with the respective Heads of Faculties/Departments, Professional Service Departments and the Colleges to develop marketing and communications plans that support objectives.
  • Produce marketing collateral, run media and social media campaigns and maintain local web presence using the tools, toolkits, training and support provided by the central Marketing and Communications team.
  • Prioritise local objectives in alignment with strategic priorities enabling demand management, ensuring central MarComms functions can deliver support in a more strategic and proactive fashion.

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