Learning and Teaching Coordinator

Job Description

Our Client is looking to hire a Learning and Teaching Coordinator.Core responsibilities:

• Act as more knowledgeable team member without responsibility for team members.
• Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained.
• Resolve queries and requests for information and advice and act as a key contact in relation to taught student or programme issues, signposting to other staff or departments where appropriate and escalating more specialist and complex queries or issuesto more experienced team members.
• Respond to stakeholder needs to deliver and shape an excellent stakeholder experience, providing support for outreach and widening participation activities.
• Apply theory and practice, from academic and professional development and previous knowledge within a service team.
• Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
• Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
• Provide guidance and advice to resolve problems and queries for a broad range of service users developing expertise in relation to taught student admissions, progress and assessment policies and processes.
• Collaborate with team members to implement new policies and procedures.
• Organise and schedule resources, activities and events, e.g. post application open days, induction programmes, outreach activities.
• Identify priorities and monitor processes and activities to ensure success, e.g. monitor progress against deadlines, ensure accurate recording of data, produce documentation and multimedia material to promote taught programmes.
• Provide more in-depth independent research and analysis activities within the role.
• Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
• Provide demonstrations and instruction to others outside the team.
• Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
• Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working, including support for SAC, concessions and appeals cases.
• Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

Role responsibilities:

• Deliver support services to ensure the effective and efficient running of business processes and systems, ensuring taught students receive appropriate support and guidance.
• Monitor and evaluate taught programme delivery to ensure compliance with regulatory and professional procedures and standards, including UK Border Agency requirements
• Plan and coordinate a range of teaching, learning and assessment activities, e.g. supporting and assisting with the organisation of all stages of the assessment process.
• Collaborate with colleagues across professional and administrative areas to ensure seamless service provision.
• Use initiative to identify student welfare issues, escalating to decision makers where appropriate, acting as the first point of contact for taught student and providing advice and help on academic and pastoral issues.
• Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy.
• Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information, e.g. maintaining procedures for monitoring student attendance and engagement, coordinating data collection and admin support for timetabling of taught programmes,etc.
• Coordinate and monitor the implementation of departmental and University policies and initiatives, ensuring regulations and procedures are up to date and the Department is in compliance.
• Update data and information on systems and media for recording, storing, communicating and informing service users and team members including, but not limited to, taught programme websites and online content (e.g. Blackboard Learn Ultra).
• Work with internal and external partners to maintain effective relationships, and to plan and deliver complex collaborative programme activities, where appropriate.
• Promote the Department at Open Days and Educational Fairs and various recruitment activities, including providing support for outreach and widening participation activities.
• Produce reports and analyse and interpret statistical information for higher level decision makers within agreed timeframes, interpret programme data and statistics, ensuring that appropriate levels of confidentiality are maintained at all times.
• Accurately record information and data and disseminate within internal networks including committees.
• Act as Secretary to specified committees, arranging meetings, drafting the agenda, taking and disseminating minutes, and ensuring follow up of actions.
• Contribute to the development and implementation of policy and procedures within own area of working.
• Prepare and contribute to written reports for consideration by management where required.
• Contribute to the preparation of documentation associated with external accreditation, quality management and enhancement activities related to taught programmes and the wider student experience.
• Any other reasonable duties appropriate to the grade as required.

Keyskills :
AdminContinuous ImprovementPersonal DevelopmentService DeliveryWritten Communication