Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Field Analyst

GEM Premium People Ltd
Job LocationDurham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

The purpose of the post is to enable University staff and students to use their IT effectively in teaching, research and operations.The post holder will perform activities to maintain the day-to-day operation of the Universitys Computing and Information Services within a defined geographical support area.You will be expected to be capable of working independently and managing your own time, escalating promptly and/or asking for support where required. This will include:

  • Receiving and accurately logging tasks
  • Prioritising your own tasks aligned with your teams target deliverables and service commitments
  • Diagnosing and fixing IT related issues
  • Escalating promptly and asking for support where needed
  • Working independently and managing your own time
  • Supporting customers through technical and specialist skills
  • Taking ownership of tasks and ensuring they are completed in a timely way including communicating appropriately with customers
Issue resolution and service improvement:Key to the role is the ability to solve customers problems in a helpful, timely and collaborative way and to identify opportunities to improve the services delivered by CIS. This includes:
  • Assisting with the delivery, support and maintenance of local specialist services
  • Proposing solutions and putting forward ideas to improve service
  • Involvement in the delivery of projects
  • Identifying issues, taking action to fix them where appropriate, and ensuring that they are visible at an appropriate level
Team Work:You will be expected to work effectively and collaboratively in a team, communicating with CIS and other colleagues. Key tasks include:
  • Contributing to documentation
  • Knowledge sharing
  • Ensuring those around you know and understand your activities
Professionalism:It is expected that you will behave in a professional manner at all times. This includes:
  • Being polite, professional and helpful
  • Following standards and procedures
  • Communicating effectively to your team, customers and manager
  • Being trusted to represent CIS to staff and students.
Technical Skills and Competencies:In addition to the behaviors and skills described above, members of the local support teams will be able to support, maintain, fix, escalate and own incidents and service requests in a number of areas. To fulfill these duties you will be expected to be completelycomfortable in providing support for the following areas:
  • Operating systems and applications including in our managed desktop environments
  • Desktop software including at least Word, Outlook, Excel, PowerPoint and Lync
  • Privately owned hardware (BYOD) including laptops and mobile phones for staff and students
  • AV equipment in lecture theatres and meeting and teaching rooms in your geographical area
  • Ensuring staff, students and visitors have the correct levels of access to resources
  • Multi-function devices and Desktop Printers
  • Technical goods inward including parts of asset management, unboxing, initial installation and testing of PCs and network equipment
  • Software installation management though distribution and local installs
  • Loan equipment including laptops, teaching hardware and AV equipment
  • Local Digital Signage
  • Servers (Windows and Linux)
  • Linux equipment and installs
  • Specialist desktop software to support administration, teaching and research (such as Banner, SPSS, SAS)
  • Specialist Local Services (such as science lab equipment)
You will also be expected to support your geographical team through supporting at least one of the following:Training to support local specialist equipment and services will be provided as needed.You will be expected to possess or to work to develop technical competencies in one or more of the following areas:
  • Specialist AV equipment including Video Conferencing and Lecture Capture and Streaming
  • Specialist hardware, software, and device configuration to support accessibility
  • Desktop deployment and package management
  • ESOL and Bradford Campus Manager
  • Mobile Phone Support
  • Mobile Working
  • Network Configuration
  • Security
  • Mac Support

APPLY NOW

IT Field Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved