Housing Assistant

Job Description

Community Housing AssistantTeesside, Durham, and SunderlandPermanent, Full Time (37.5 hpw) £21,314 to £23,313 pa (£10.90 to £11.92 per hour), plus great benefits!Empowering customers to live rewarding and happy lives. Thats when it hits homeWe have a fabulous job opportunity for you to join our awesome team in our sparkly new role of Community Housing Assistant. Your job in a nutshell, is to make our customers happy! Its not just about providing our customers with a home its about building relationshipswith them before they become our customer and supporting them to sustain their tenancies.Your focus within this Technical Housing Team will be allocations and voids. Youll also understand how all of the housing management tasks such as collecting rent, chasing arrears, managing estates, and dealing with anti-social behaviour impact upon allocationsand sustaining tenancies. Its about working closely with your colleagues to make sure that where our customers need support, we help them to live their best lives.Youll support our Housing Managers by knowing their patches, and understand the void standard required to ensure the properties are great new homes for new customers!Youll carry out all allocation related tasks including advertising, generating leads, securingnew customers for our properties, and keeping them up to date with the progress of their new home.Youll also work closely with our maintenance colleagues to know when the void property is going to be available for the new customer and plan the viewing andsign up. You will also work towards meeting challenging KPIs, and targets for void turnaround, relet rates, and occupancy rates.You will be able to understand our reports and think of how we make improvements, we always love to hear how we can make things better forcolleagues and customers.Theres nothing better than knowing you have given a family a new home where they will feel safe and happy.About youYoure passionate about delivering excellent customer service and have a genuine desire to help your customers.Youre a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and ourHousing Managers. Youll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintainingconfidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too.Here at Home Group, we have invested heavily in our future and use current and up to date equipment. Youll be issued with the latest kit, which could include a Surface Pro and mobile. So, its important to us that you are technologically savvy (or at the veryleast not a technophobe!)Its important to us that you have worked in a customer facing environment before. Youll also need to show us that you have achieved KPIs and have been responsible for regulatory compliance. Dont worry, we wont drop you in the deep end, well help you understandhow things work at Home Group.It would be amazing if youve had a job in this type of environment before, and love providing safe homes to customers for the next chapter of their lives, however, its your can do positive attitude, passion for customer service, and enthusiasm that arecritical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here.As this is a mobile working and community-based job, you need to be able to drive, as well as having access to a vehicle that has been insured for business purposes. Dont worry, well pay your expenses to cover this use.When you join, you...