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Full-Time IT Helpdesk Analyst

Adecco
Job LocationDurham
EducationNot Mentioned
Salary10.39 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Our client Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors.We have some exciting 1st Line Support opportunities working at Atos on their site in Durham City Centre.The position is ideally suited to candidates who would enjoy working on a busy and technically minded service desk.We are looking for passionate and driven individuals who must have either experience of working on the Service Desk or a relevant qualification. Customer service is at the heart of this companies ethos, so a customer first approach will be necessary.The DetailsFull time position for 37 hours per week (Monday to Friday).This position is due to start as soon as possible and last until March 2022You must be flexible for working hours between 0800-1800 on a 4-week shift rota.Rate of pay is £10.39p/hr33 days Annual Leave - after 12-week serviceAccess to Adecco Lifestyle benefitsReward and Recognition ProgrammeThe Job- 1st Line Helpdesk AgentYour duties will include:

  • Answering a high number of calls from businesss including the British Broadcasting Corporation
  • Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 3rd Line Support)
  • Providing advice and guidance to callers where an issue is not relevant to IT support
  • Delivering a high level of customer support to all users at all levels of seniority
  • Creating a call logs to record details of resolution or further action needed
  • To strive to meet quality objectives always- e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information
We are looking for people who have...Experience within the same role and/or relevant IT qualificationsExcellent communication skillsA passion for problem solvingResults drivenGood communication skills with the ability to adapt and deal with all levels of seniorityDrive and motivation to provide excellent service even at busy timesInitiative to work alone and take responsibility for work, whilst working within a wider teamAbility to learn various processes and maintain accuracy alwaysAbility to work to work well under pressure in a fast-paced environmentPrevious experience of successfully working to targets & deadlinesWhat you can expect from Atos...Teams games, competitions and charity daysDress down day every FridayDepartment competitions and rewards- vouchers, time back, chocolates and treats for meeting targets, receiving excellent customer feedback or going the extra mile to help your teamBreak and kitchen facilities, with tea, coffee and juice providedExcellent training and support to develop and progress in the companySite located centrally with excellent bus and rail linksAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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