Full-Time Customer Service Advisor

Job Description

We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for long term customer service temporary full-time positions based in Durham City Centre. Atos pride themselves on hiring, growing and retainingthe very best talent, and we are therefore looking for candidates who want a career rather than a short-term assignment.Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides Business Applications and DigitalWorkplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games.The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technologicalexcellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainability, in a safe and secure information space.The DetailsPay-rate is £10.39 per hour increasing to £11.02 after 12 weeks.The shift pattern will cover 37 hours (full time): 5 days out of 7, between the hours of 8am-8pm and some weekend working will be required. The training will be 4 weeks in total (2 weeks classroom/2 weeks development on your team). PLEASE NOTE: you cannottake any holidays during this period.33 days Annual Leave - after 12-week serviceAccess to Adecco Lifestyle benefitsReward and Recognition ProgrammeLong term (ongoing) contract via AdeccoJob DescriptionWorking in the call centre you will work as part of a team in a Financial Services environment and must therefore have a positive approach and can-do attitude. You will need to be open to change and not be afraid to take on new challenges as you will bedelivering a consistently high level of customer service to Atoss client customers.As a Customer Service Advisor you will be primarily focused within the call centre dealing with inbound customer enquiries which will include:

• Identifying and checking customer records using the clients system to provide appropriate information to customers

• Majority of the work involves processing customer requests and updating customer records it is therefore time-critical, requiring a high degree of accuracy and attention to detail.

• You will be using internal systems to capture and record details of customers information and also taking complaints/feedback.
• As a member of the team you are also expected to share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance
• Attend training sessions to update knowledge as new products/systems are introduced

We are looking for people who have

• Customer service skills - gained from call centre, retail, hospitality sectors
• Flexible with the ability to adapt across teams and processes
• Clear and concise written, verbal and email communication; both internally and externally
• Follow all compliance, legal and regulatory requirements, completing all relevant training
• Proactively support company initiatives around colleague well-being
• Dealing with a variety of ad-hoc duties

What you can expect from AtosTeams games, competitions and charity daysDress down day every FridayDepartment competitions and rewards- vouchers, time back, chocolates and treats for meeting targets, receiving excellent customer feedback or going the extra mile to help your teamBreak and kitchen facilities, with tea, coffee and juice providedExcellent training and support to develop and progress in the companyAdecco corporate benefits with retailers and services, as well as free eye test vouchersEmployee Assistance Programme for help and advice on health, well-being and finance issuesEasy online timesheet system with weekly payDedicated Adecco on-site supportSite located centrally with excellent bus and rail linksSecurity ClearanceSupporting Atos most important clients means that security is always a priority. All applicants will be required to pass a security check to take up an assignment as Atos. The levels of security clearance vary depending on the client you are supporting,however please advise us if any of the below apply to you:

• You have any unspent convictions on your record (including driving offences)
• You are currently serving a driving ban
• You have a spent conviction, a previous caution or other recorded incident with the police
• You have had any CCJs or Bankruptcy agreements ordered against you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy