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Finance Application Support Specialist

Nigel Wright
Job LocationDurham
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Role Overview and OrganisationNigel Wright is proud to be supporting a reputable business based in Durham in their search for an Finance Application Support Specialist. The key responsibilities of the role include maintaining the integrity, access and security of Finance Systems and keyfinancial data.The Role

  • Provide excellent customer service in all aspects, in person, via phone, chat or email
  • Provide Helpdesk support through gaining excellent knowledge of Finance Systems to enable effective liaison with users and the timely resolution of queries
  • Diagnose and resolve software issues of support calls
  • Identify and escalate situations requiring urgent attention
  • Follow up with users to ensure complete resolution of issues
  • Follow standard help desk procedures
  • Work with other In-house development / infrastructure teams
  • Maintain system documentation to reflect change in processes / functionality following upgrades
  • Provide training in the use of Financial Systems
  • To be involved in regression testing for annual upgrades
  • Develop and maintain customised management reports as required
  • Assist in the design, development, testing and implementation of changes / automation of Financial processes and reporting
  • Ensure change documentation is complete and fully approved; processed and recorded in a controlled and auditable manner
The Person
  • Good understanding of Accounting and Financial principles / practices
  • Functional knowledge and experience of Microsoft Great Plains
  • Good working knowledge of Microsoft Excel
  • Excellent analytical and problem solving skills, ensuring attention to detail

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