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Customer Care Advisor

Reed
Job LocationDurham
EducationNot Mentioned
Salary£23,000 - £24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

We are currently assisting a well-known brand in Durham, looking for aCustomer Service Representative (CSR)to join their team!ACustomer Service Representative (CSR)is the first point of contact for any customer who has a question or an issue with a product or service the company sells. As a CSR, you’ll play a crucial role in ensuring customer satisfaction andmaintaining positive relationships with clients. Here are the key duties and responsibilities:

  1. Handling Inbound Calls:
    • Manage a large volume of incoming phone calls from customers.
    • Address inquiries, resolve issues, and provide accurate information about products and services.
  2. Assessing Customer Needs:
    • Understand and assess customer needs to achieve satisfaction.
    • Advocate for customers when necessary and gather valuable feedback.
  3. Problem-Solving and Troubleshooting:
    • Confidently troubleshoot issues and investigate when information is insufficient.
    • Ensure efficient resolution of customer inquiries and complaints.
  4. Building Trust and Relationships:
    • Build sustainable relationships with customer accounts through open and interactive communication.
    • Foster trust by providing accurate and efficient assistance.
  5. Maintaining Service Standards:
    • Strive to meet excellent service standards.
    • Respond promptly and effectively to customer inquiries.
Qualifications:
  • Excellent communication skills, both written and verbal.
  • Patience, empathy, and a genuine desire to help customers.
  • Ability to put yourself in the customer’s shoes and advocate for their needs.
  • Strong problem-solving abilities.
This is an opportunity for an immediate start! Dont delay, apply today!

APPLY NOW

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