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Job Location | Durham |
Education | Not Mentioned |
Salary | 23,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Corepeople Recruitment are working exclusively with a regional construction business to recruit for a Customer Care Administrator for their office in Durham.The RoleThe role has been created to support the duties of a small customer service team and duties will include: Answering the telephone and logging customer enquiries onto a bespoke system, to enable accurate reporting; liaising with various stakeholders to providecustomers with accurate information; handling customer complaints and delivering timely responsesEnsuring customer records are updated accurately; keeping records of customer queries and resolutions to provide lessons learnt feedback to the wider team; whilst a smaller part of this role, there will be a requirement to visit customers around the regionto discuss their requirements whilst works are carried out and also supporting the wider team by hand delivering letters to customers where required and contacting customers ensure service delivery satisfaction. In addition to this, duties will also includesupporting the Customer Service Manager and customer team and auditing information provided to ensure processes are being adhered to.Experience & Qualifications2 years customer service experienceMinimum of 5 GCSEs A - C or equivalent including maths and English desirableFull valid UK driving licence essentialRemuneration£23,000 per annnumThis is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Keyskills :
Customer Care Administrator