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Billing Adviser

Job LocationDurham
EducationNot Mentioned
Salary22,213 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you interested in joining an industry-leading companyWere looking for enthusiastic and customer-focused Billing Advisers to join a team in Durham.This is a hybrid role with currently 1 day per month in the office.The focus of this role is to build strong relationships and deliver a world-class service to new and existing customers, as well as third-party relationships.We are looking for someone who really understands how to connect with customers and colleagues to successfully deliver daily billing processes. You will need to have worked in a customer service-based role and have experience in managing and prioritisingmultiple workstreams.Job expectations

  • An excellent communicator, resolving customer billing issues and ensuring customers are kept up to date
  • Able to clearly explain all tariffs, pricing methodologies, billing frequencies and formats
  • Have a keen eye for detail, supporting the ongoing development and testing of billing and customer experience systems
  • Understanding of billing methods and customer types
  • A team player, positively contributing to the teams monthly billing targets
  • Educated to a minimum of 5 GCSEs or equivalent and/or high level of appropriate experience
If you are excited to join a dynamic growing business that cares about its people, we would love to hear from you!Whats in it for youEnjoy a competitive salary and extensive benefits package including:
  • 24 days holiday, rising to 26 days (plus bank holidays) and well also give you a day off for your birthday and a half-day for both Christmas Eve and New Years Eve
  • Opportunities to purchase holidays
  • Flexible working
  • 1 day of paid volunteering leave per year
  • Bonus potential
  • Excellent pension scheme - We will double match your contribution, up to a maximum of 5% employee contribution and 10% company contribution
  • Healthcare scheme
  • Personal accident insurance
  • Life assurance
  • Income protection scheme
  • Cycle to work scheme
  • Perkbox membership
If youre interested in this position of Billing Adviser and you have the customer skills to make the role your own, click ApplyNow and a member of our team will be in touch.

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