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Digital Experience Service Adviser, Clydebank

Virgin Money
Job LocationDunbartonshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Business Unit: Customer ExperienceLocation: ClydebankBasic Salary: £18,525 - £21,134 per annum DOEContract Type: Fixed Term 12 MonthsJoin Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. Were on the lookout for like-minded individualsand innovators to help drive our strategy forward. Were also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Heres what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)
And, you get these Red Hot Rewards from day one!Virgin Money is a revolutionary new way of banking, wrapped up in a super smart app. With the ability to automatically tag spending, let customers set budgets and track their progress, save for multiple goals and even see into their future with Projections,this is no ordinary app. And the Brand around it is full of colour, energy and most importantly life, with a very human voice.If youre hungry for a new challenge, then we have the role for you! We`re looking for people with bags of energy and have a real desire to deliver magic moments for our customers, and the good news is you dont need to be a maths whizz or be a banking guru!Our customers love the personalised and special service they receive from us, and when they call into our team you`ll be responsible for making sure that customer experience exceeds all expectations each and every time!In return, well train, encourage and reward you, helping you every step of the way to make memorable customer experiences and advance your career.Your role will be to provide excellent customer support for VM. From assisting with technical support issues on the app to completing requests, you could be also be helping a customer with a banking transaction, promoting products or answering a tricky question.Heres what youll be doing
  • Looking for the little things that make a big difference by providing outstanding customer experience.
  • You will be straightforward, build trust and act with positive intent. Youll be the voice of the customer and work with teams across our organisation to improve things on their behalf.
  • Youll be a Virgin Money ambassador. We love going the extra mile for our customers, delightfully surprising them, and enjoy the pride that it brings to make people happier about money.
  • Youll enjoy really getting to know your customers and answering questions in order to provide the Heartfelt Service we are always raving about.
To be brilliant you must have
  • A passion for technology & providing great customer experience. Cant see your phone screensaver for apps Like service thats simple and friendly Us too!
  • A drive to put the customer first and being able to tailor your communication style.
  • The ability to communicate clearly with customers and colleagues. No jargon here.
  • The ability to join and become part of a tight-knit team of people committed to delivering excellence.
  • Excellent communication and listening skills; ability to listen, understand and respond professionally
Wed love you to have
  • Working knowledge of Microsoft Office applications
  • Polite telephone manner
  • Excellent, on the spot, problem solving skills.
  • Ability to adapt, learn quickly, and focus on solutions.
Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our careers team Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.

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