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Technical Support Assistant

ER Recruitment Limited
Job LocationDudley
EducationNot Mentioned
Salary26,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Technical Support AssistantDudley£26,000 - £30,000 p.a.

  • Are you experienced in offering 2nd and 3rd line support, dedicated to delivering exceptional support to customers
  • Do you possess knowledge of virtual network infrastructures
  • Do you want to work for a licensed Microsoft reseller who are committed to creating long term partnerships with their customers
The Company:ER Recruitment are very excited to be working with our client based in Dudley, who are now looking to recruit an experienced, dynamic Technical Support Assistant with a proactive attitude to driving exceptional customer service.Role & Responsibilities of the Technical Support Assistant:
  • Support all levels of IT services, including:
o Microsoft Exchangeo Active Directory and Group Policy Managemento Windows Server 2008, 2012, 2016, 2019o Office 365, SharePoint, Microsoft Teamso Windows 7 to 10
  • Maintaining internal and external network infrastructures.
  • Resolve 2nd Line Support Issues and potentially 3rd Line Issues. Escalate IT issues to the IT Manager where required
  • Implement and enforce best-practice network and security policies throughout.
  • Maintenance tasks i.e. reviewing backups and patching systems.
  • Liaise with 3rd party vendors and support providers (HP, Dell, Microsoft, and Lenovo).
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools, and all hardware when required
About You as the Technical Support Assistant:
  • Previous experience in a 2nd/3rd line IT support role
  • Experience with managed IT services and virtual network infrastructures
  • Problem-solving, multitasking and communication skills
  • Excellent customer service
  • Confident presentation and rapport skills
  • An ability to identify service improvement opportunities
You must be qualified and confident in the following:
  • Windows 7/10
  • Windows Server 2008/2012/2016/2019
  • Virtualisation Hyper-V or VMWare
  • Microsoft Office 365
  • Microsoft Azure Cloud, Azure AD Connect
  • Microsoft Exchange 2013/2016
  • Active Directory and Group Policy management
  • Installation and configuration of hardware and software
  • ITIL Awareness
  • Firewalls (SonicWALL, DreyTek, Cisco)
  • Anti-Virus (Trend Micro, AVG, Sophos)
  • Backup technologies (Backup Exec, ARCserve, Azure Backup Cloud Backup)
  • Networking skills covering switching, routing and firewalls (TCP/IP, DHCP, WINS, DNS, VPN)
  • Familiar with SolarWinds N-Able Tools
  • Experience of Dynamics 365 or SQL Server would be a definite advantage
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.While we aim to get back to all applicants, due to the current situation, if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.ER Recruitment are experienced within eight different sectors consisting of Accountancy and Finance, Construction, Customer Service & Onsite, Directors & Non-Executive, Human Resources, Office (including PA/EA), Sales & Marketing, Supply Chain & Procurement.We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors, please feel free to refer them to us.We look forward to hearing from you.

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