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Service Desk Analyst

Allegiance Technology
Job LocationDudley
EducationNot Mentioned
Salary£23,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Desk AnalystRole: Service Desk AnalystLocation: DudleySalary: £28,000 DOEAre you passionate about providing top-tier IT support to a variety of clients in a dynamic environment Were seeking a dedicated IT Technician to join our clients MSP team, delivering exceptional support to our diverse client base.Our Client:Our client a forward-thinking Managed Service Provider (MSP) committed to delivering proactive and reliable IT solutions to our clients. Join the growing team that thrives on delivering secure, high-performance services to meet the needs of sophisticatedusers.Responsibilities:

  • Client-Focused Support: Provide comprehensive support for network infrastructure, server administration, and end-user needs across our diverse client portfolio.
  • Data Security & Performance: Implement and maintain robust data security measures while ensuring high performance and reliability for client systems.
  • Exceptional Customer Service: Communicate effectively with clients, offering responsive Tier 1 & Tier 2 support, accurate call logging, and timely issue resolution.
  • Technical Expertise: Demonstrate proficiency in Microsoft Windows Server, Exchange Server, Active Directory, desktop operating systems, firewall technologies, and troubleshooting methodologies.
Required Skills & Experience:
  • Proven Experience: Minimum 3 years experience in support desk or field engineer roles.
  • Technical Proficiency: Expertise in Microsoft Windows Server (2003/2008), Exchange Server (2003/2007/2010), Active Directory, and desktop OS from XP to Windows 8.
  • Client-Centric Approach: Ability to deliver excellent customer service, addressing diverse client needs promptly and effectively.
  • Networking & Security Skills: Familiarity with firewall technologies (e.g., Watchguard, Cisco), DHCP, DNS, TCP/IP, VPN technologies, and Microsoft Office Suite.
  • Continuous Learning Mindset: Willingness to pursue further professional accreditations and ongoing training.
Desirable Skills:Experience with Citrix (XenServer, XenApp, XenDesktop), Hypervisor Technologies (Hyper-V & VMware), Microsoft Exchange 2013, and SQL Server.Proficiency in managing internal monitoring reports, backup technologies, and troubleshooting.If you are driven by delivering exceptional client-focused IT solutions, possess strong technical skills, and thrive in a collaborative team environment, we encourage you to apply.The company offers a superb salary and benefits package coupled with state of the art training and development plan.If this sounds like it could be for your then please APPLY NOW or send your CV directly to Clayton Hodge at Allegiance Technology

APPLY NOW

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