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2nd Line Support Engineer

Penguin Recruitment Ltd
Job LocationDudley
EducationNot Mentioned
Salary30,000 - 34,000 per annum, negotiable, pro-rata, i
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Engineer Up to £34,000 + Car + Benefits Dudley, West Midlands (Office/Field Based)A fantastic opportunity arisen for an experienced 2nd Line Support Engineer to join an award-winning Managed Service Provider based in the Midlands, that provide IT, Networking and Cyber Security solutions to a large portfolio of public and private sectorclients.Due to continued growth, our client is seeking an experienced 2nd Line Support Engineer, who is ideally skilled in all of the following: Windows Servers, Office 365, MS Exchange, Anti-Virus & Firewall software, Active Directory, Veeam Backup, NetworkingInfrastructure, LAN/WAN, Cisco routers/switches, DHCP, Hyper-V, VM-Ware, Azure & Barracuda.This position is office/field based, so it is essential that applications are located in the West Midlands and possess a full UK driving license. As a 2nd Line Support Engineer, you will work alongside a close-knit team of engineers, providing server, desktop and networking support to customers over the phone, via email and remote access. You will manage 1st line and 2nd line tickets, escalating anycomplex issues to the wider support team, as well as providing guidance and support to the 1st line support team.What are we looking for

  • Previous experience working for a Managed Service Provider
  • CompTIA A+ / Networking + (or similar) is highly desirable
  • Good level of fault identification and hardware/software troubleshooting experience
  • Strong Networking experience
  • Excellent communication skills - both verbal and written
  • The ability to work well individually with minimal supervision, as well as part of a team
  • The ability to work in a fast-moving technical environment
  • Full UK driving license (will be required to attend client sites across the Midlands and occasionally further afield)
On offer, is a base salary between £30,000 - £34,000 (dependent on skill set & experience), along with a company car, an attractive benefits package and great career prospects!Interested Contact Angelina @ Penguin Recruitment on for more information, or alternatively send your CV direct to for immediate consideration!Commutable Locations - Birmingham, Walsall, Wolverhampton, Stourbridge, Wednesbury

Keyskills :
software2nd Line SupportCompTIA A+MSPhardware troubleshootingNetworking +

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