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Customer Support Administrator

Equals One
Job LocationDronfield
EducationNot Mentioned
Salary£10.75 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support AdministratorSalary: £10.75 per hourOffice based Dronfield, S18 1QJ – on-site parking – must live within a commutable distanceFull time and Part time position availableJoin our dynamic team at Paperclip, one of the UKs leading telephone answering companies!We take pride in building long-standing relationships with our clients, and now were seeking a confident and experienced Customer Support Administrator to support our continued growth.As a Customer Support Administrator, youll play a vital role in our fast-paced environment.Your responsibilities will include, but not limited to:

  • Taking calls on behalf of our diverse range of clients
  • Gathering accurate details and messages for call backs
  • Booking appointments for customers
  • Typing and recording information with precision
  • Assisting with various administrative tasks
  • Engaging with clients through Live Chat
To be successful in this role you must:
  • Exceptional interpersonal and communication skills
  • An excellent telephone manner with outstanding customer service abilities
  • The capability to deliver tasks within tight deadlines
  • A keen eye for detail and the ability to complete admin tasks accurately while following instructions
  • Confidence and the ability to establish effective working relationships both internally and externally
  • Initiative to work independently and efficiently
  • The capacity to handle multiple tasks in a high-volume, fast-paced environment
  • The ability to thrive under pressure
  • While touch typing skills are preferred, they are not essential for this role.
Hours – Paperclip operate between 8am and 6pm daily. Shift patterns 8am to 5pm or 9am to 6pm Full time hours 42.5 per week
  • Full time: Mon-Fri, 8am-6pm, 1 Sat per month
  • Part time position also available
Join our team and take part in a rewarding career where you can make a difference. Apply now for this Customer Support Administrator rolewith your full CV to become a valued member of our team at Paperclip.IND3

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