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IT Support Technician

Four Squared
Job LocationDroitwich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Ballards LLP are an award-winning firm of chartered accountants based in Droitwich. With a modern approach to accountancy and a passion for technology, Ballards provides a wide range of accountancy services across a variety of sectors.To support our ambitious growth plans, we currently have a new opportunity for an IT Support Technician to join the firm. With a competitive salary, flexible and hybrid working, and a broad benefits package, this role is a great opportunity to help ensureall IT resources work as they should.As IT Support Technician, you will be the first to respond to queries or issues with any hardware, software, or equipment. You will work closely with internal stakeholders from across the group, ensuring the functionality of the organisations is maintainedthroughout the day.This role requires an excellent communicator with strong IT skills and extensive knowledge of the latest Microsoft software. If you’re looking for a new opportunity and like to be challenged, this is the role for you.About the role:

  • Act as the initial point of contact for IT support within the organisation, addressing queries and issues promptly.
  • Install, configure, and maintain both software and hardware for computers, ensuring optimal performance and security.
  • Diagnose and troubleshoot software and hardware issues across all group companies, employing comprehensive problem-solving skills.
  • Order, repair, and replace computer equipment proactively to meet current and future needs, while maintaining an organised hardware inventory to prevent excess equipment.
  • Configure IT equipment for new hires, facilitating seamless onboarding processes and ensuring a smooth transition into the digital workspace.
  • Regularly update and maintain technical documentation, ensuring accuracy and completeness for efficient reference and knowledge sharing.
  • Ensure seamless alignment of IT processes and systems across all group companies and multi-sites, promoting consistency and collaboration.
  • Efficiently manage support requests, providing timely updates to internal stakeholders throughout the resolution process to enhance user experience.
  • Provide first-line support to users within the group of companies, addressing issues promptly and effectively to minimize downtime.
  • Keep the asset register up to date, managing online services and software subscriptions to optimize resources and ensure compliance.
About you:
  • Proven experience in a similar IT support role
  • Strong communication skills - both verbal and written.
  • Excellent attention to detail
  • Able to prioritise own workload
  • A passion for providing excellent customer service
  • Ability to innovate and share ideas
About the rewards:
  • Hybrid and flexible working
  • 25 days annual leave, plus bank holidays
  • Career progression
  • Electric Car scheme
  • Cycle to Work Scheme
  • Life Assurance
  • Group Personal Pension Plan
  • Flexible Holiday Purchase Scheme
  • Enhanced Family Pay - maternity, paternity, parental, and compassionate leave
  • Employee Assistance Programme - 24/7 confidential helpline as well as online support

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