Customer Service Coordinator

Job Description

Customer Service Co-ordinatorMenzies Distribution are looking for aCustomer Service Co-ordinatorto join our team, providing a first class service in Droitwich. The Customer Service Coordinator acts as the liaison between the customer and the Warehouse/Transport Team and acts as thefirst point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse. Projecting a positive and professional image at all times,assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.What You Really Need To Know:

• Based on a basic45hour week
• WorkingMondayFriday, 08:00 -17:00
• The salary is £21-22K per annum (Dependent on experience)
• 28 days holiday per year including bank holidays

Customer Service Co-ordinator Duties:

• Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
• Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customers experience
• Maintain and expand a pro-active relationship with existing customers and suppliers
• Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Maintain data security and integrity in line with Business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the companys H&S Policy

Customer Service Co-ordinator Requirements:

• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential.
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
• Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
• Familiar with Microsoft Word, Excel and Powerpoint.
• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good people skills for working with a range of colleagues and customers.
• A professional manner
• Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Customer Service Co-ordinator Additional Benefits:

• Uniform & PPE provided
• Healthcare Cashplan for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
• Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
• Discount on mobile phone contracts with EE;
• Training opportunities and development plans
• Flexible working options

A bit about us:At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UKs most innovative business of the year, with a strong focus on the future, sustainability, and innovationwe keep moving forwards.