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| Job Location | Droitwich |
| Education | Not Mentioned |
| Salary | 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
A local furniture company based in Droitwich are searching for a Contact Centre Team Leader to join their team on a permanent basis working Monday to Friday between 9:00am-19:00 and 1 in 3 Saturdays 9.30-16:00.The company themselves have been in their particular industry for over 20 years.The role involves assisting the Contact Centre Manager in regard to the day-to-day duties of running a successful contact centre. Ensuring all relevant coaching and support is given, ensuring the departmental procedures are adhered to in with regards to bookingand reviewing appointments via telephone enquiries with customers and Product Specialist. This is an excellent opportunity for the right person to make a positive impact to the business.The day to day responsibilities of a Contact Centre Team Leader will be:Motivate staff to achieve team targets/ organise monthly incentivesAssist with the effective provision of outstanding customer serviceManage processes relating to HRMaintaining regular training and development plans for your teamReview all telephone data and take the relevant actions required with telemarketersConduct weekly and monthly call compliance following a crib sheetAssist with/deliver workshops/team meetingsReview training material and amend when required process policies.Where necessary answer incoming calls for any other product lines and convert this call to an appointment, which meets the Company criteria.Pass all appointment lead sheets and quotation request sheets to the relevant Sales Coordinator, unless the appointment is able to be self-confirmed.Deal with unconverted leads as appropriateCold, Forward Plan etc using the computer system.Contact Call to Rearrange AppointmentsCTRAs - expediently to rebook appointment.Diarise Call to Rearrange AppointmentsCTRAs - that require forward planning, checking them on a daily basis and keeping comments up to dateThe requirements for a Contact Centre Team Leader will be:To have experience in a similar role is essentialProficient user of Microsoft Office (Word, Excel, Outlook)Excellent customer service skillsExcellent written, numerical and verbal communication skills.High level of attention to detailResilient with the ability to work well in a pressurised environment and to fast time demandsA positive and solutions focused individual capable of using their own initiativeThe role of a Contact Centre Team Leader is working on a temp to permanent basic being paid £26,000 basic with a bonus structure.If you would like to apply for the Administrator role then please click Apply now.