| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Dover |
| Education | Not Mentioned |
| Salary | £20,000 - £22,750 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
I am looking for several Customer Service Advisors to provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service. • To meet internal standards on performance and call handling as set by the Head of Advice Centre • To meet all regulatory standards in line with Migrant Help and OISC best practice. • Liaise with other departments to ensure that customer and client service standards are met.Main Duties & Responsibilities:• Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre. • Work as a We Are Digital adviser when required. • Handle calls effectively working in a timely way to ensure that the Centre operates efficiently and effectively to meet the needs of the contract. Ensure that case notes are accurate and succinct. • Work with interpreters as required. • Undertake casework as required to assist with providing that timely service. • Ensure that any advice or support previously provided that is incorrect is reported and corrected. • Ensure that all documents are submitted within required time frames. • Ensure that a professional and courteous service is provided to all clients, both internal and external. • Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work. • Attend and participate in team briefs and meetings, participate in training and appraisal processes as required. • Adhere to Data Protection regulations and GDPR • Adhere to the Staff Code of Conduct