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Contact Centre Manager

CCR Recruitment & Selection
Job LocationDover
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Contact Centre Manager£25,000 - £27,500 + Bonus schemeMonday-Friday / 9-5Our client is one of the fastest growing e-commerce businesses in the Southeast. To ensure they continue this growth we are looking to recruit a Contact Centre Manager who can make an immediate impact.What will your responsibilities be

  • Leadership of the business’s in-house telephone based sales and service team of up to 15.
  • The development and coaching of your team. Actively engaging and supporting individual members to maintain high levels of performance.
  • Undertaking regular 1-2-1’s, to review performance and identify training needs and opportunities for development.
  • Actively contribute to a continuous programme of improvement by identifying and instilling best practice.
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight to enhance the customer experience.
  • Embed a performance culture, framework and review process to achieve service levels and deliver against KPI’s.
  • Ensure service and sales targets are continually reviewed to maintain optimum levels of quality and service delivery.
  • Act as the voice of the customer champion, providing insight to the wider business and suggesting ways to improve all stages of the customer journey.
    • We are looking for…
  • A passion for exceeding customer expectations.
  • Proven experience leading a team of sales and service professionals effectively.
  • Exceptional interpersonal, problem solving, communication and conflict resolution skills.
  • Great organisation and time management skills which you are able to impart to others.
  • A creative and consultative mentality.
  • Enthusiastic and motivated with a can do’ attitude.
  • A hands-on approach to change management and a lead-by-example attitude when implementing processes.
    • Benefits:
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • On-site parking
    • Required skills
  • Call Centre
  • Contact Centre
  • Customer Service
  • Management
  • Team Leader

    • Keyskills :
    Call Centre Contact Centre Customer Service Management Team Leader

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