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Customer Operations Co-ordinator

UK Greetings
Job LocationDewsbury
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an exciting opportunity for a Customer Operations Co-ordinator to join one of our Strategic Account teams on a key grocery account reporting into the Customer Operations Team Leader.Working as part of a dedicated team, you will provide a first class customer service to one of our high profile accounts. On a day to day basis you will:

  • Monitor service & availability levels, liaise with internal departments to provide solutions, handle and resolve customer queries and communicate directly with the customer at store and head office level. In addition you will be involved in specific projectson the account and provide any administrative support required in terms of account planning requirements.
  • Co-ordinate and report on every test order prior to live call off, identify any issues that will impact the actual fill rate for the Customer, and ensure relevant departments fix all problems in a timely manner.
  • Publish barcode and pricing detail to the customer for all re-plans and pocket swap activity, in order that service levels are not affected; ensure the Customer has the required timescale for product set up in order that it is completed prior to live calloff.
  • Provide support in the co-ordination of all everyday and seasonal activity, including the collation of information for merchandising and in store compliance on display units.
  • Involvement in display planning to specific guidelines provided by our Category Management teams to ensure the right product is on plan and is aesthetically displayed correctly using internal planning systems. Attention to detail is essential to this importantoperational function.
You should have strong administrative and organisational skills and be able to prioritise your workload to deliver exemplary service to the Customer. A confident and professional telephone manner and being able to demonstrate a fantastic customer serviceethic is also a must. Being a team player is key to joining the department therefore a willingness to work closely with your colleagues and help out wherever necessary will be required.You will have a pro-active approach to your work, and the ability to liaise with various departments to ensure problems are resolved quickly.Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.UK Greetings are currently operatinga hybridworking pattern; 3 days in the office and 2 days working remotely.

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